IVR is a technology that allows a computer to interact with humans through the use of voice and DTMF tones input via keypad. In telecommunications, IVR allows customers to interact with a company’s host system via a telephone keypad or by speech recognition, after which services can be inquired about through the IVR dialogue. IVR systems can respond with prerecorded or dynamically generated audio to further direct users on how to proceed. IVR systems deployed in the network are sized to handle large call volumes and also used for outbound calling, as IVR systems are more intelligent than many predictive dialer systems.
IVR systems can be used for mobile purchases, banking payments and services, retail orders, utilities, travel information and weather conditions. A common misconception refers to an automated attendant as an IVR. The terms are distinct and mean different things to traditional telecommunications professionals—the purpose of an IVR is to take input, process it, and return a result, whereas the job of an automated attendant is to route calls. The term voice response unit (VRU), is sometimes used as well.
Our IVR Service is a web based panel with detailed call log panel. Your entire call conversion along with any voice mails are automatically recorded into our IVR system. And you can listen call recording anytime by just login into your web-based call log panel.Our IVR Service / Virtual Receptionist Service is fully customized service and as per your business requirement we can customize the settings. We also provide API codes to integrate our IVR Service / Virtual Receptionist Service with your existing or new CRM Solution and Multi-Level IVR Service is also available.
Key Highlights of our Cloud IVR Service / Virtual Receptionist Service / IVR Service :
|Welcome Message - Multi Language (Fully Customized)|
|Call Log - Web Interface|
|Multi - Extensions|
|Missed Calls Alert|
|Custom On-hold Music|
|Acknowledgment SMS to Caller (Optional)|
Anyone who calls on your Office Number (IVR Number) will first hear a personalized Welcome Message like;
(Eg : Welcome to ABC Company, We provide IT Services ) and post welcome message it will play list of IVR Extension options :
Dial 1 : For Sales Department
Dial 2 : For Accounts Department
Dial 3 : For Marketing Department .......
Dial 9 : For Other Services
Dial 0 : To Leave a Voice Message
And based upon extension option selected by caller your incoming call will be automatically routed instantly to mobile or land-line phone mapped to that extension. And your company agent in real-time starts talking to caller.
And post call completed automatically system will send acknowledgment SMS on caller number.
SMS Msg : Thank You for contacting us. To know more visit us at www.abc.com